HELP

ORDER / PAYMENT

How do I place an order?

Please write us to info@lagalerieprovocatrice.com with the name of the artist and the artwork that you would like to order. You can also call us +31 (0)643596234 and we will be happy to assist you with any questions.

What payment options are accepted by LaGalerieGrovocatrice?

We accept all major credit cards Visa, Master Card and American Express; we also accept PayPal and Bank Transfer.

When will my credit card be charged?

Once we receive your order we will contact you via email to proceed with the order and with the payment request (payment is possible in dollars or euros with all credit cards, through PayPal or by bank transfer), the shipping & handling fee will be added to the payment request.

Do you offer whole sale discounts?

Yes. Please email us at info@lagalerieprovocatrice.com or call +31 (0)643596234 for information regarding our wholesale discounts.

What if my artwork is unavailable?

We will send you a notification via email, including alternate options, if your artwork is unavailable. In general, all artworks presented at our gallery are available. In any case sexyartgallery.com will not charge your credit card until we have shipped the artwork to you.

Can I cancel/change an order after it has been submitted?

Yes, only if it’s not been shipped yet. To cancel/change an order, have your order details available and contact our Customer Service via email at info@lagalerieprovocatrice.com or call +31 (0)643596234

How can I be notified when you add more artworks/artists to the site?

We are updating our collection all the time, so you can check from time to time and see what’s new. Moreover, please sign up for our mailing list to be instantly notified when new artists/artworks are added.

Why didn’t I receive an email confirmation?

Email confirmations are sent to you after your order has been placed and shipped or if there are any problems processing your order. However, if an email is not received, it’s possible that your ISP may have spam or junk email filters. If that is the case, check your spam or bulk email folders.

What about duties and taxes?

International customers are responsible for all local import fees and duties associated with your order. Check with local authorities concerning any applicable taxes, duties, and/or customs delays before placing your order. We are not responsible for any of these fees or delays. Please, contact your local postal service or customs bureau for more specific information.

How can I contact customer service?

Feel free to contact us anytime via email at info@lagalerieprovocatrice.com or call +31 (0)643596234 and we will reply within 3 business days .

SHIPPING

How much will I pay for shipping?

We use UPS/FEDEX/USPS/TNT International and rates are calculated by weight, size and destination. If you would like an estimate of these charges, please contact us via email at info@lagalerieprovocatrice.com. The cost of shipping is calculated in relation to individual purchases depending on the weight, size and shipping region. All shipping’s are fully insured and guaranteed.

How do I know that my artwork has shipped?

After your order has been shipped, you should receive an email with a link to the carrier’s tracking page. If you need additional help, please contact Customer Service via email a t info@lagalerieprovocatrice.com or call +31 (0)643596234

How long will my delivery take?

We use UPS/FEDEX/USPS/TNT International and delivery time is usually less than two weeks. Once we ship your order, we will email you a confirmation with a link to the tracking page of the carrier. The email will include a link to the carrier’s web site where you can track the progress of your shipment online. The carrier will provide an estimated delivery date when tracking your order. If that date has passed or you have any other concerns about your order, please contact our Customer Service email at info@lagalerieprovocatrice.com or call +31 (0)643596234

The delivery timeframe will vary based on your destination and your country’s customs office. When ordering internationally, please be patient for the arrival of your order. There are many delays that may occur that are beyond our control such as duties, taxes, import restrictions, and customs services. Please allow 30 business days before reporting trackable shipments as lost, also please check with household members, neighbors, mailroom clerks, leasing office attendants, etc., to see if they have signed for the package in your absence.

Is my package insured?

Yes, all shipments are fully insured. Sexyartgallery.com guarantees your satisfaction and we will give you a refund, an exchange or a replacement for purchased artworks you are not satisfied with. In the uncommon event that your artwork is lost or damaged upon arrival, please contact Customer Service via email at info@lagalerieprovocatrice.com or call +31 (0)643596234

How will my artwork be packaged?

All artworks are carefully packaged to prevent damage during shipping. The majority of our unframed artworks are rolled and shipped in a reinforced tube tested for strength and stability. Framed art works are securely packaged in a sturdy box with fitted inserts to prevent shaking and damage.

What is your return policy?

We offer a free replacement or a full refund for the price of the artwork. Please have a look at our RETURN POLICY for details.